Returns

HOW TO RETURN

Start your return at https://soncy.com/pages/returns-center.

You will need to login to the Returns Center and submit a return request.

Once we have received your return request, you will receive a return label from us through email. Please allow up to 2 business days to receive your return label.

Please allow us 2 weeks from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. We thank you for your patience!

RETURN POLICY

Your satisfaction is our priority. In the event that any of our items do not meet your expectations, please return it in its original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new) for a refund. All returns are covered by us, free of charge. Please note that in the case the order is Non-VIP you will be refunded the full amount of the GARMENT, not your original shipping fee.

All return, credit, and requests should be made within 30 days of receipt of the order. We will not process any requests that fall beyond those 30 days. Any items that do not meet these guidelines will be returned to you.

If a damaged or defective item is shipped to you, please notify us within 10 days from the day you receive your package.

Please allow us 2 weeks from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. We thank you for your patience!

 

REFUNDS

We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Please be advised that all returns must be in their original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new).  You will be refunded the full amount of the GARMENT, not your original shipping fee.

DAMAGED ITEMS

If you receive an item that is damaged/wrong please contact our customer care team within 10 days of receiving your order.




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